At Softline Girl, we are committed to your wellbeing and satisfaction.
Due to the intimate nature of bras, panties, and camisoles, and in line with strict hygiene protocols, we regret to inform you that we are unable to accept returns or exchanges on these items once they have been delivered.
As these garments are worn directly on the skin, any trial or usage may pose a risk of transmitting skin irritations or infections, which we take very seriously in the interest of customer safety. To ensure the health and safety of all our customers, we follow a strict no-return, no-exchange policy for these categories.
However, if you happen to receive a product that is damaged or has a manufacturing defect, please write to us at customer.care@rupa.co.in and we will assist you with the resolution at the earliest.
We appreciate your understanding and cooperation in helping us maintain these hygiene & health standards.
Your safety and comfort are our priority — always. Happy Shopping!